DEFEND Impact is an evidence-led initiative helping organisations address the growing risks older adults face as financial services move online. Developed through academic research and community collaboration, the project translates real-world insights into practical digital tools that improve confidence, fraud awareness, and secure decision-making.

Our work combines an accessible verification platform, tailored learning resources, and community-tested design principles shaped by how older adults actually navigate digital banking. By partnering with local authorities, charities, financial institutions, and policymakers, we aim to provide a scalable model for safer, more inclusive digital finance across Wales and the wider UK.